Privacy Policy

LuceroApps AI Receptionist (“we”, “us”, “our”) provides an AI receptionist service that lets small and medium businesses (“Business Clients”) answer customer inquiries, capture service interest, and accept booking requests across their website chat widget and connected messaging channels, including Facebook Messenger.

This policy explains what personal information we process, why, and the choices available to you. We act as a processor on behalf of each Business Client for the conversations handled on their behalf.

From people who chat with a business (through a website widget or Facebook Messenger):

• Your name and, where relevant, your profile name and page-scoped ID provided by the Facebook Messenger Platform.
• Contact details you share, such as phone number or email address.
• The content of your messages, and details needed to act on your request (for example service of interest, requested date and time, party size, or the description of a concern).
• Technical metadata such as channel, timestamps, and detected language.

From Business Clients: account and contact information for the staff who administer the service.

We do not intentionally collect sensitive personal information. Please do not send payment card numbers, government IDs, health records, or passwords through chat.

• To generate AI receptionist replies and answer your questions on behalf of the business you contacted.
• To create and manage booking requests, service inquiries, and support cases for that business.
• To notify the business’s staff when a conversation needs human attention.
• To maintain, secure, and improve the reliability of the service.
• To comply with legal obligations.

When a Business Client connects a Facebook Page, we receive messages and basic sender information through the Messenger Platform solely to operate the receptionist for that Page. We use this data only to provide the service described in this policy. We do not sell it, and we do not use it for advertising or to build cross-site profiles. Our use of information received from Meta complies with the Meta Platform Terms and Developer Policies.

Conversation content is processed by trusted AI providers (currently OpenAI) to generate replies and to classify the conversation outcome. We send only what is needed to produce a response. For internal analytics and insights, we process aggregated figures and short labels, not the raw content of your messages.

• With the business you contacted, so they can follow up on your inquiry or booking.
• With service providers who help us run the platform — for example cloud hosting and database (Supabase), AI processing (OpenAI), and transactional email (Resend) — under obligations to protect the data.
• When required by law, or to protect rights, safety, and the integrity of the service.

We do not sell personal information.

We keep conversation and booking records for as long as needed to provide the service to the relevant Business Client and to meet legal, accounting, or reporting requirements, after which they are deleted or anonymized. Business Clients may also delete records from their workspace.

You may request access to, correction of, or deletion of your personal information. To make a request, email support@luceroapps.com with the channel you used (website or Facebook Messenger) and the business you contacted, so we can locate your records.

Facebook Messenger data deletion: to remove data we received about you through Messenger, send a request to the email above with the Facebook Page or business you messaged. We will delete the associated conversation data within 30 days, unless we are required to retain it by law.

We use industry-standard measures including encryption in transit, access controls, and tenant isolation so that one business cannot access another business’s data. No method of transmission or storage is completely secure, but we work to protect your information.

The service is intended for businesses and adults. It is not directed to children under 13, and we do not knowingly collect their personal information.

We process personal information consistent with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). You have the right to be informed, to access, to object, to correct, and to request erasure of your personal data, subject to lawful limits.

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

Questions or requests about this policy or your data can be sent to support@luceroapps.com.